This Privacy Policy outlines how ValentraLodge (“we,” “our,” “us”) collects, uses, stores, and protects your personal information when you book a casino hotel reservation or use our website. Please read this privacy policy carefully.

1. Information Collected
We collect personal information such as name, contact details, payment data, and preferences when you book a casino hotel stay or account.

2. Use of Information
We use your data to administer reservations, process payments, customize offers, manage casino hotel services, conduct marketing, and improve user experience.

3. Data Sharing
We share your information only with partners who support hotel or casino services (payment processors, analytics, marketing partners) under confidentiality agreements. We do not sell personal data to third parties.

4. Cookies & Tracking
We use cookies for essential site functions, to remember preferences, and for analytics and targeted marketing. You may disable cookies through your browser but some website features may be affected.

5. Data Security
We use encryption and secure servers to safeguard your data. Access to personal data is restricted to authorized staff only.

6. Data Retention
Personal information is retained as long as needed to fulfill hotel bookings, legal obligations, dispute resolution, or until you request deletion.

7. Your Rights
You can access, correct, or request deletion of your data. Contact us to opt-out of marketing communications.

8. Children’s Privacy
Our site is not for children under 18. We do not knowingly collect information from minors.

9. Updates to Policy
We may update this policy. Changes will be posted online with effective dates. Continued use indicates acceptance.

10. Contact Information
For privacy concerns or data requests, email [email protected] or mail us at ValentraLodge Data Protection Office.